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Changes to Skill's Information Service for England and Wales from 5 April 2004


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From Monday 5 April 2004 Skill's freephone helpline will operate for the exclusive use of disabled learners, parents, personal assistants and key advisers in England and Wales. The service will be available on Tuesdays between 11.30 am and 1.30 pm and on Thursdays between 1.30 pm and 3.30 pm.

Members of Skill, including institutions and training providers, can access the Information Service via email at membersinfo@skill.org.uk quoting their membership number. We will aim to respond within five working days of receipt.

There is no change to the telephone helpline service for Scotland and Northern Ireland.

Staff working in higher education are recommended to use HEFCE's National Disability Team helpdesk at
ndt-helpdesk@apu.ac.uk as a first port of call while in further education and work-based learning, the Learning and Skills Council is providing continuing support to local LSCs where information about disability and equality issues is available.

In Wales
Enquiries will be answered from anyone who lives in Wales who contact us by telephone during the opening hours or by email.

In Scotland
The service is unchanged and will answer enquiries during the hours of Monday to Thursday 1.30-4.30pm

In Northern Ireland
Visit www.skill.org.uk/ni/index.asp for contact details. The Policy and Research Officer works Tuesday, Wednesday and Thursday.


[Updated 15th April 2004]


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